Service & Maintenance
Ensuring Zero Downtime With 24 Hour Turnaround
Without regular preventative maintenance on your audio visual investment, a simple clean, test, and optimise of settings, it decreases the life of your equipment and further investment have to be made to do an overhaul of existing equipment.
With such a sizeable investment into technology that is an imperative part of your business operations – either you need to allocate the time to attend to it internally or handball it onto us, and we’ll take care of it for you.
With our on-going maintenance agreements, we’ll ensure you focus on what you do best – your work.
Getting Technology to Work For You
With existing service agreements with some of the largest businesses in the state – we tailor an agreement that costs you less in the long-term.
Businesses pay $1000’s on call out fees, which are eliminated, and you take priority in the service queue should an issue occur.
Put your mind at ease and ensure the responsibility of your equipment is handed over to an expert via a service and maintenance agreement. Including equipment audits, reporting, minor repairs and maintenance checks on a regular basis.
If your equipment isn’t operating or functioning properly, feel free to give us a call and we can take a look at it for you. With experienced service technicians on hand, we can can come out to you or you’re welcome to drop it off to us. If the issue is beyond repair, we’ll be sure to let you know the costs and the best options available and advice you on a replacement product if required.
We are one of the only AV providers that have in-house accredited repair agents. This ensures faster turn-around, further extension of the life of your equipment, and one point of contact for managing all of your AV needs.
Need a new projector lamp or perhaps you’ve lost your remote control? Not a problem. We’re an authorised reseller for most audio visual brands and can source a lot of the consumable and spare parts for you.
There’s nothing worse than a sizeable investment resulting in one fate – collecting dust. Something we are extremely proud of and a core value to our business is the after sales support and training. It’s important that you get the most out of your new investment, so we offer you 12 months free technical support and unlimited training on the life of your equipment to ensure this is a worthy investment. Productivity is increased by the power of knowledge. With our dedicated product trainer and phone support, there’s not a moment you will be left in the dark and your investment will produce results.
We create the technology solutions, so you create breakthroughs.
FAQ
We are Epson certified for all projector repairs, and one of the only education AV providers with a dedicated service department. Both for metro and non-metro clients. We charge $175 for the first hour, and $120 per hour thereafter.
We guarantee a 24 hour turnaround. With a unique “floating team” system – this means there’s always a team available to be rapidly deployed for equipment faults.
You can call our office on 94662508 and ask to be put through to the service team. Or you can lodge a service call via email on service@k2av.com.au.
For special circumstances we can. Typically our service calls are between 8am and 4pm, Monday to Friday.
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